Terms & Conditions
Terms & Conditions
Effective Date: September 17, 2026
Welcome to Excellent Services (eServices.pk). These Terms & Conditions govern your use of our website, services, consultations, and communications. By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions.
Please read them carefully before using our website or submitting an inquiry.
1. About Our Services
Excellent Services provides consultancy and facilitation services relating to, including but not limited to:
Dangerous Petroleum License (DPL) applications and renewals
Form L and Form M licenses
License forms and grants
Petrol pump construction consultancy
Chemical storage and storage facility consultancy
Chemical import DPL consultancy
NOC arrangement and coordination with relevant departments
Energy auditing services
Rental storage godown services
Real estate-related services
General government licensing and regulatory consultancy
Our role may include consultation, documentation assistance, application preparation, coordination, and facilitation with relevant authorities, departments, consultants, contractors, or other third parties.
2. No Guarantee of Government Approval
Submission of an application or engagement of our consultancy services does not guarantee the issuance, renewal, approval, or grant of any license, permit, NOC, DPL, Form L, Form M, or other government authorization.
Final approval or rejection is determined solely by the relevant government authority or regulatory department.
Government requirements, policies, fees, procedures, timelines, inspections, and documentation requirements may change without prior notice.
3. Client Responsibilities
Clients are responsible for providing complete, accurate, and authentic information and documents required for their application or project.
You agree to:
Provide accurate personal, business, property, and project information.
Provide genuine and valid documents.
Inform us of any relevant changes to your project or circumstances.
Respond to requests for additional information or documentation in a timely manner.
Ensure that information submitted on your behalf is accurate and complete.
Excellent Services is not responsible for delays, rejection, penalties, or other consequences resulting from incorrect, incomplete, outdated, misleading, or fraudulent information supplied by the client.
4. Government Fees and Third-Party Charges
Our professional consultancy charges are separate from government fees and third-party expenses unless expressly stated otherwise in writing.
Depending on the service, additional costs may include:
Government application or licensing fees
Inspection fees
Testing or certification charges
Surveyor or engineering charges
Legal or professional fees
Construction or contractor expenses
Documentation and attestation charges
Transportation or other administrative expenses
Any applicable government or third-party charges remain the responsibility of the client unless otherwise agreed in writing.
5. Consultancy Fees and Payments
The consultancy fee for a service will be communicated to the client before work begins, where applicable.
Depending on the nature of the assignment, payment may be required in advance, in installments, or according to agreed project milestones.
Once work has commenced, fees relating to work already performed, documentation prepared, applications processed, or services rendered may not be refundable.
Any refund, cancellation, or adjustment will be subject to the specific agreement between Excellent Services and the client.
6. Estimated Processing Times
Any processing time communicated by Excellent Services is an estimate only.
Government departments, regulatory authorities, inspections, document verification, technical requirements, public holidays, changes in regulations, administrative delays, or circumstances outside our control may affect processing times.
We do not guarantee completion of any application or approval within a specific period unless expressly agreed in writing.
7. Documents and Information
Clients should retain copies of all original documents provided to us.
Where original documents are required for submission, verification, inspection, or processing, we will take reasonable care in handling them. However, we cannot accept responsibility for documents lost or damaged due to circumstances beyond our reasonable control or due to third-party handling.
Clients authorize us, where necessary, to use the information and documents provided by them solely for the purpose of delivering the requested services.
8. Third-Party Authorities and Service Providers
Our services may involve communication or coordination with government departments, regulatory authorities, engineers, contractors, laboratories, surveyors, property owners, or other third parties.
Excellent Services does not control the decisions, actions, processing times, fees, requirements, or availability of such third parties.
Accordingly, we are not responsible for delays, decisions, requirements, or actions taken independently by third parties.
9. Website Information
We make reasonable efforts to keep the information published on eServices.pk accurate and up to date.
However, website content is provided for general informational purposes and may change without notice. Regulatory requirements, government procedures, fees, and applicable laws may change after information has been published.
Information on our website should not be considered a substitute for official advice, government notifications, legislation, or professional legal advice where applicable.
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, designs, layouts, and other materials, belongs to Excellent Services or its respective content providers.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.
11. Website Use
You agree not to use this website:
For any unlawful purpose.
To submit false or misleading information.
To attempt unauthorized access to our website or systems.
To interfere with the operation or security of the website.
To copy or reproduce website content without permission.
To use the website in a manner that may damage our business, reputation, or services.
12. Contact Forms and Communications
When you submit an inquiry through our website, you agree that Excellent Services may contact you regarding your inquiry and the services you requested.
We may communicate with you by telephone, email, WhatsApp, SMS, or other contact methods provided by you.
Submitting an inquiry does not automatically create a client-consultant relationship or guarantee that services will be undertaken.
13. Privacy
We respect the privacy of information provided by our clients and website visitors.
Personal information submitted through our website may be used to respond to inquiries, provide consultations, process requested services, communicate with clients, and fulfill legal or administrative requirements.
We do not intentionally request information that is unnecessary for providing our services.
14. Limitation of Liability
To the extent permitted by applicable law, Excellent Services shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from:
Government decisions or rejection of an application
Delays by government departments or third parties
Changes in laws, regulations, policies, or government procedures
Incorrect or incomplete information supplied by the client
Delays caused by inspections, approvals, testing, or verification
Events outside our reasonable control
Actions or omissions of independent third parties
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
15. Cancellation of Services
A client may request cancellation of a service by contacting Excellent Services.
If work has already commenced, cancellation may not entitle the client to a full refund. The amount payable or refundable may depend on the work already completed, expenses incurred, third-party charges, and the terms agreed for the particular service.
16. Changes to Services and Terms
Excellent Services reserves the right to modify, suspend, discontinue, or update any website content or service offering without prior notice.
We may also update these Terms & Conditions from time to time. The updated version will be published on this page with the revised effective date.
17. Force Majeure
Excellent Services shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, government actions, strikes, civil disturbances, communication failures, technical problems, epidemics, transportation disruptions, or other unforeseen circumstances.
18. Applicable Law
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Pakistan.
Any dispute arising in connection with our services or these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Pakistan, subject to applicable law.
19. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.
20. Entire Agreement
These Terms & Conditions, together with any written service agreement, quotation, invoice, or other written terms agreed between Excellent Services and the client, constitute the terms governing the relevant service.
Where a specific written agreement conflicts with these general Terms & Conditions, the specific written agreement will apply to the extent of that conflict.
21. Contact Us
If you have questions about these Terms & Conditions or our services, please contact us:
Excellent Services
Website: eServices.pk
Email: [email protected]
Phone: +92 321 9251379
Office: Office Suit #104, Al Hayat Chamber, Near Duty Free Shop, Sultan Ahmed Shah Road, Faisal, Jinnah Housing Society, Shahrah-e-Faisal, Karachi, Pakistan
Office Hours: Monday – Saturday, 9:00 AM – 6:00 PM